Bluempayu's websites offer premium features on a subscription basis, the charge you see relates to one of these subscription plans. 

Example Statement 


Why does my bank statement have a charge for



“Why am I being charged?”

You're seeing the subscription fee for one of Bluempayu's online dating websites, please be aware that this may be a recurring fee depending on what subscription type you initially agreed to.

Upgrade your membership by logging into the Bluempayu website on which you are registered and navigating to the Membership page.

Cancel your membership by logging into the Bluempayu website on which your subscription is associated with and navigating to the Membership page.

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Desist all future billing undertaken via mobile by texting 'STOP' to 89595.


Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

Your payments to Bluempayu's websites may be declined due to the online merchant checks which your bank undertakes. Often this may be rectified by communicating with your bank and acknowledging your wish to continue on with the transaction. is operated by Blue Mouse Limited.
The Engine House, Alexander Road, Castletown, IM9 1TG, Isle of Man

Bluempayu dedicate themselves to providing the world with a superlative online dating experience through their digital platform and network of members which have been implemented with innovation and enjoyment in mind.

Bluempayu's database can be cross-searched for what site your subscription relates to, all that is required is the email address that you're likely to have registered your site account with, please provide this in the box below.

Submit a query to our team